Terms and Conditions
(Including Delivery Terms, Installation Responsibilities, and Additional Protections)
01. General The Rooflight Centre is the trading name of Lonsdale Metal Company Ltd. We may update these Terms and Conditions at any time. Continued use of the website indicates acceptance of any changes. Specific legal notices or terms on particular pages may override parts of these Terms. References to ‘working days’ in these Terms mean Monday to Friday, excluding bank and public holidays in England and Wales. Any summary documents, guides, or delivery information we provide are for convenience only. In the event of any inconsistency between such documents and these Terms and Conditions, these Terms and Conditions prevail. For concerns about website content, contact: info@therooflightcentre.co.uk
01A. Nature of Our Business and Service Model The Rooflight Centre is a trade-focused supplier specialising in the supply of building products to trade customers, including builders, contractors, and tradespeople, for use in their projects. Our pricing, delivery model, and service standards are designed and structured with trade customers in mind. Homeowners and private individuals are welcome to purchase from us and benefit from trade pricing. However, by doing so, you acknowledge that the service you receive – including our trade-style delivery model, site access and unloading requirements, and communication processes – is designed for trade customers and may differ significantly from what you would expect from a typical consumer retail purchase. By placing an order, you confirm that you understand and accept the nature of the service described above. Where you deal with us as a consumer, this section does not affect, exclude, or restrict your statutory rights.
02. Orders Deposits: All deposits constitute a confirmed order and represent a binding commitment to proceed. Once a deposit is paid, we place the order with the manufacturer, who procures raw materials, begins production, and allocates a manufacturing slot. Deposits are strictly non-refundable and linked orders cannot be cancelled. An order is placed when you complete online checkout, use a payment link we provide, pay by phone, or make payment by bank transfer. Acceptance occurs when payment is received unless we inform you otherwise. We may refuse an order if: payment authorisation cannot be obtained; pricing or product description errors occur; eligibility requirements are not met; goods or services are unavailable; or delivery to your location is not possible. If an order is declined after payment, we will refund you within 14 days. No further compensation is payable. We will make every effort to meet requested delivery dates but cannot accept liability for failing to do so.
02A. Manufacturing Specifications The order confirmation document serves as the definitive reference for manufacturing and supersedes all previous correspondence, quotations, drawings, and invoices. Products will be manufactured in accordance with the specifications set out in the order confirmation. Manufacturing lead times are estimates only and may vary due to supplier availability, seasonal demand, and material delays. Lead times are not guaranteed.
02B. Modification Requests Modification requests must be submitted within 24 hours of receiving the order confirmation. Requests will be accommodated at our sole discretion, and we reserve the right to fulfil the original order. Requests made after this window may incur a charge of £250.00 + VAT, passed on from the manufacturer.
02C. Customer Responsibility for Measurements All measurements, dimensions, and specifications provided by the customer are assumed to be accurate. We are not responsible for products that do not fit or cannot be installed due to incorrect measurements or information supplied by the customer.
02D. Deposit Validity, Expiry and Forfeiture Any deposit paid secures pricing, manufacturing capacity, and the reservation of materials for a maximum period of 12 months from the date the deposit is received. If the order has not proceeded to manufacture, completion, or delivery within this 12-month period due to the customer’s failure to provide required information, confirmations, or payment, or otherwise at the customer’s request, the deposit shall expire and be forfeited. Upon expiry of the 12-month period, any materials reserved, procured, or allocated in anticipation of the order may be released, repurposed, or disposed of by the manufacturer or ourselves at our discretion. Once the deposit has expired, the order shall be deemed cancelled, and no refund, credit, or compensation shall be payable. This clause does not affect your statutory rights where applicable.
03. Prices Some prices exclude VAT unless stated otherwise. VAT will be shown separately and included in the final total.
03A. Price Match Policy We operate a price match policy on like-for-like products. Whether a product is like-for-like will be determined by The Rooflight Centre at its sole discretion, taking into account specification, dimensions, glazing, finish, delivery terms, and the identity and standing of the competing supplier. Price match requests must be made before an order is placed and cannot be applied retrospectively to orders already placed. Price matching is subject to verification of the competing quotation and may be withdrawn or amended at any time.
04.Delivery Goods will be delivered to the address provided during checkout. Standard deliveries are scheduled by week commencing date only; no specific delivery day is guaranteed. Where possible, delivery updates will be sent via SMS to the mobile number provided at the time of order. SMS messages cannot always be guaranteed due to carrier restrictions or limited signal coverage. Delivery times are estimates only, not based on live traffic data, and are not guaranteed. We strongly advise against scheduling installation on the day of delivery. You must notify us in writing within 5 working days of delivery if goods are damaged, missing, or incorrect. If items are not received within 21 days of the scheduled delivery date, you must notify us in writing within 5 working days following that period. Deliveries may arrive in multiple consignments. Depending on location, glass and frame components may be delivered separately.
04A. Delivery Requirements and Site Access Deliveries are made to the designated location only. Customers must ensure that sufficient, suitably skilled personnel and appropriate equipment are available to unload goods. Customers must ensure safe, suitable, and accessible delivery conditions, including adequate access roads, parking arrangements, weight allowances, and safe unloading environments. Failure to provide suitable access may result in postponed or failed delivery, with re-delivery fees payable by the customer. Requests to reschedule a confirmed delivery may incur handling, storage, or rebooking charges.
04B. Delivery Remedies Subject to exclusions for made-to-order items, you may request: replacement or repair; fulfilment of missing items; or refund. Goods remain the property of Lonsdale Metal Company Ltd until fully paid.
04C. Re-Delivery Charges, Storage and Disposal Any re-delivery charge must be paid within 10 working days of a failed delivery attempt. If payment is not received within this period, a storage fee of £100.00 + VAT per week will apply. Goods will be stored for a maximum of 3 months. We will provide written notice to the customer before any disposal. If all outstanding charges remain unpaid following this notice, the goods will be disposed of and the outstanding debt passed to a collection agency.
04D. No Liability for Costs Arising from Delayed Delivery We are not responsible for any costs, losses, charges, or expenses incurred as a result of delayed or rescheduled delivery. This includes installer costs, labour charges, scaffolding, or access equipment hire. Delivery times and dates are estimates only and are not guaranteed.
04E. Packaging, Inspection and Storage Customers must inspect goods upon delivery and report any defects within the required timeframe. Goods must be stored appropriately. We are not liable for damage caused by improper storage, weather exposure, or incorrect handling. Original packaging should be retained until installation or until the end of the return window.
04F. Guaranteed Scheduled Delivery Where the customer has purchased our Guaranteed Scheduled Delivery service, delivery will be made on the confirmed date and within the confirmed time slot. The confirmed delivery date and time slot will only be provided once goods have been received and inspected at our facility. Lead times for this service are estimates only and may extend where remedial action is required prior to delivery. If we fail to deliver within the confirmed slot, the Guaranteed Scheduled Delivery charge will be refunded in full. No further compensation, costs, or losses are payable. All other delivery terms, including site access requirements and unloading responsibilities, continue to apply.
05. Product Liability Except where prohibited by law, we are not liable for any indirect, incidental, or consequential losses, including loss of business, loss of profit, loss of contracts, or loss of goodwill. You are solely responsible for ensuring that products comply with all applicable local building regulations, for obtaining any required approvals or permits, and for confirming that the products are structurally suitable for the intended application and imposed design loads. We accept no liability for any goods that are imported or exported in breach of applicable laws or regulations. Nothing in these Terms excludes or limits your statutory rights, or our liability for death or personal injury caused by our negligence.
06. Cancellations and Returns The majority of products we supply are custom-made to order and are therefore subject to section 06A below, which excludes cancellation and returns. For the limited range of non-bespoke, stock items only: consumers may cancel before dispatch by contacting info@therooflightcentre.co.uk, and may return goods within 14 days of receipt if unused, undamaged, and in original packaging.
06A. Cancellation of Custom-Made Orders All products are custom-made and cannot be cancelled once ordered. The contract is formed at the point of sale, and no right of cancellation exists at any stage. In exceptional circumstances, we may at our sole discretion agree to cancel an order. Any cancellation accepted will incur a fee of £250.00 + VAT per product, applied by the manufacturer, regardless of manufacturing status.
06B. Exclusions Definition of Bespoke or Customised Products: goods manufactured, altered, sized, coloured, finished, or produced to customer specifications, including but not limited to Korniche, Brett Martin, and Wendland products, custom dimensions, non-standard colours, glazing types, design adjustments, optional features or accessories, and any item not resellable in its original form. Bespoke or customised products cannot be returned. Items used, altered, or customised specifically for you cannot be returned.
06C. Refund Processing Refunds or credit will be issued within 14 days of receiving returned goods. A restocking charge of 35 percent may apply unless goods are faulty or misdescribed.
07. Licence You may print or download extracts for personal use provided documents are not modified, materials are not used separately from accompanying text, and copyright notices remain intact. Copyright and intellectual property remain with us or our licensors. Unauthorised use terminates your right to use the material.
08. Service Access We aim for 24-hour availability but are not liable for downtime. Access may be suspended without notice for maintenance, repairs, or events outside our control.
09. Visitor Conduct Except for personal data, materials submitted to us are considered non-confidential and may be used for any purpose. You must not submit unlawful, offensive, defamatory, harmful, or malicious content. Website misuse, including hacking, impersonation, harassment, or unauthorised data collection, is prohibited. We will cooperate with law enforcement regarding any breach.
10. External Links Links to third-party sites are provided for convenience only; we are not responsible for their content or availability. You may link to our homepage subject to compliance with applicable laws and the conditions set out in this section.
11. Disclaimer We aim for accuracy but do not guarantee that website content, quotations, catalogues, price lists, advertisements, or other materials are complete, current, or error-free. All illustrations, drawings, images, dimensions, and other visual representations accompanying our quotations, catalogues, price lists, advertisements, website content, or email attachments are provided for illustrative purposes only and are not binding in detail unless expressly stated otherwise in our quotation or order confirmation. All descriptions and particulars of the goods are given in good faith and are intended to be approximately correct. Minor variations or deviations shall not invalidate the contract or give rise to any claim against us. The website and all materials are provided on an “as is” basis without warranties, except where required by law. Our total liability for any event or series of related events is limited to the total amount paid to us within the previous 12 months. We are not liable for economic losses, loss of reputation, loss of business, loss of profit, special or consequential losses, or loss or damage to data. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fundamental misrepresentation, or any liability that cannot lawfully be excluded.
12. Registration You must be at least 18 to register. Registration is for a single user only and passwords must not be shared. You are responsible for maintaining password security and must notify us of any breach. We may cancel your registration if you breach these Terms.
13. Law and Jurisdiction These Terms are governed by English law. Disputes must be brought in the English courts unless consumer law provides otherwise. Accessing this site from outside the UK is at your own risk.
14. Miscellaneous No third party has rights under these Terms. You may not assign or transfer your rights under these Terms. If any part of these Terms is found unenforceable, the remaining sections remain valid. Where you deal with us as a consumer, nothing in these Terms affects, excludes, or restricts your statutory rights, and all provisions of these Terms apply subject to those rights.
15. Guarantee Products are guaranteed for 10 years from delivery, provided full payment has been made and subject to the limitations set out in sections 18 and 19. The guarantee covers merchantable quality and fitness for purpose. We will repair or replace defective items within a reasonable time. The guarantee excludes on-site labour, scaffolding, and access costs. The guarantee does not cover: damage due to misuse, neglect, improper installation, or abnormal conditions; modified or altered products; products not used in accordance with instructions; components supplied by other manufacturers; electric or moving parts beyond 12 months; or weather seals where glass has been replaced by a third party. The guarantee applies only to the original purchaser and is non-transferable.
16. Installation Responsibilities We do not install products and accept no responsibility for installation or integration into any structure. Installation must be carried out by suitably qualified professionals in accordance with our installation instructions. Incorrect installation, failure to follow instructions, or unsuitable site conditions may void the guarantee. If we recommend or suggest an installer, this is provided solely as a courtesy. We do not endorse, supervise, or accept any liability for the work, actions, advice, or performance of any third-party installer. The customer remains fully responsible for selecting and appointing an installer.
17. Substitute Materials If a specified component or finish becomes unavailable or discontinued, we may supply alternative materials of equivalent quality and performance, provided this does not materially affect the product.
18. Architectural Finish Liability for architectural finishes is limited to the applicator’s published guarantee.
19. Glass Liability for insulated units is limited to the manufacturer’s guarantee relating to edge seals. All breakages or cracking, including thermal or spontaneous breakage, are excluded. Any replacement units required as a result of such breakage are chargeable. As a supply-only company, we are not liable for any installation, removal, access, or associated costs arising from the replacement of glass units. Where a damaged unit is replaced, the damaged unit will not be collected by us or the manufacturer, and responsibility for its safe disposal rests with the customer. Broken or damaged glass should be handled with appropriate care and disposed of in accordance with local waste regulations. Whether a breakage constitutes spontaneous breakage, installation damage, impact damage, or a manufacturing defect will be assessed on the basis of the evidence submitted to us, reviewed internally and in conjunction with the manufacturer. Customers must provide photographs of the affected unit, including the point of origin of the breakage where identifiable, and any other evidence reasonably requested to support the assessment. Customers are welcome to obtain their own independent assessment and submit any evidence in support of a claim, which will be taken into account in our review.
20. Force Majeure We shall not be liable for any delay or failure to perform our obligations where that delay or failure results from events, circumstances, or causes beyond our reasonable control. This includes but is not limited to: acts of God, flood, fire, storm, or natural disaster; epidemic or pandemic; war, terrorism, or civil unrest; industrial action; failure or delay by manufacturers, suppliers, or logistics providers; shortage or unavailability of raw materials; interruption or failure of utility services; and changes to laws or regulations. In such circumstances, our obligations will be suspended for the duration of the event, and delivery timescales will be extended accordingly. If the event continues for more than 90 days, either party may cancel the affected order, in which case our liability is limited to a refund of amounts paid for undelivered goods.
