Terms & Conditions

01. General
The Rooflight Centre is the trading name of Lonsdale Metal Company Ltd.
• We may update these Terms and Conditions at any time. Please check regularly, as continued use of the website indicates your acceptance of any changes.
• Specific legal notices or terms on particular pages may override parts of these Terms.
• If you have concerns about website content, contact us at: info@therooflightcentre.co.uk
02. Orders
• Deposits: All deposits constitute a confirmed order and represent a binding commitment to proceed. Once a deposit is paid, we place the order with the manufacturer, who in turn procures raw materials, initiates preliminary production, and allocates a manufacturing slot. Accordingly, deposits are strictly non-refundable, and orders linked to such deposits cannot be cancelled.
• Without prejudice to our contractual rights, as a gesture of goodwill we allow customers 24 hours from receipt of the order confirmation to request changes to product specifications (for example, frame colour). This goodwill amendment window applies only to made-to-order items. We will use reasonable endeavours to accommodate such changes, but we remain entitled to fulfil the order in accordance with the original specifications confirmed at the time the contract was formed.
• An order is placed when you complete the online checkout, use a payment link we provide, or make payment over the phone.
• Acceptance occurs when payment is received. At this point, the purchase contract becomes active unless we have informed you otherwise.
• We may refuse an order if:
o Payment authorisation cannot be obtained
o There is a pricing or product description error
o You do not meet eligibility criteria
o Goods/services are unavailable
o We cannot deliver to your location
• If an order is declined after payment has been processed, we will refund you within 14 days. No further compensation is payable.
• We will make every effort to meet requested delivery dates but cannot accept liability for failing to do so.
03. Prices
• Some prices exclude VAT unless otherwise stated. VAT will be listed separately and included in the final total.
04. Delivery
• Goods will be delivered to the address provided during checkout.
• You must notify us in writing within 3 working days of delivery if goods are damaged, incorrect, or missing.
• If you do not receive your items within 21 days of the scheduled delivery date, notify us in writing within 3 days following that period.
• If a delivery problem is reported, you may request one of the following (note: made-to-order items are not eligible for refunds):
o Replacement or repair
o Fulfilment of missing items
o Refund
• Goods remain the property of Lonsdale Metal Company Ltd until fully paid.
05. Product Liability
• Except where prohibited by law, we are not liable for indirect or consequential losses (including loss of business, profit, or goodwill).
• You are responsible for complying with all applicable regulations and obtaining required permits. We accept no liability for prohibited import/export of goods.
• Nothing in these Terms limits your statutory rights or our liability for death or personal injury caused by negligence.
06. Cancellations & Returns
• Consumers may cancel before dispatch by contacting: info@therooflightcentre.co.uk
• If goods have been dispatched, they must be returned in line with section 04.
• Consumers may return goods within 14 days of receipt for a refund or exchange, provided the item is unused, undamaged, and in original packaging.
• Exclusions:
Definition of Bespoke or Customised Products: Bespoke or customised products are goods manufactured, altered, sized, coloured, finished, or otherwise produced to the customer’s individual specifications. This includes, but is not limited to, ALL Korniche, Brett Martin and Wendland products, custom dimensions, non-standard colours, glazing types, design changes, optional features or accessories, and any product that cannot be resold in its original form.
• Bespoke or customised products (as defined above)
• Refunds or credit will be issued within 3 working days of receiving returned goods. We reserve the right to apply a restocking charge of 35% of the price of the returned item to cover handling and administration costs. No restocking charge will be applied where goods are faulty or misdescribed, and nothing in this clause affects your statutory rights, and within 3 working days of receiving returned goods.
• Items used, customised specifically for you, or altered cannot be returned.
07. Licence
• You may print or download extracts for personal use provided:
o No documents or graphics are modified
o Materials are not used separately from accompanying text
o Copyright notices remain intact
• Copyright and intellectual property rights belong to us or our licensors. Any use outside these permissions requires written consent.
• Unauthorised use terminates your rights to use the material.
08. Service Access
• We aim for 24/7 website availability but are not liable for downtime.
• Access may be suspended without notice for maintenance, repairs, or matters outside our control.
09. Visitor Conduct
• Except for personal data (covered in the Privacy Policy), any materials you submit are considered non-confidential and may be used by us for any purpose.
• You must not submit material that is unlawful, offensive, defamatory, discriminatory, harmful, or technically malicious.
• Misuse of the website (including hacking, impersonation, harassment, or data collection) is prohibited.
• We will cooperate with law enforcement regarding any breach.
10. External Links
• Links to third-party sites are provided for convenience. We are not responsible for their content or availability.
• You may link to our homepage subject to these conditions:
o No alteration of our branding
o No framing or misrepresentation
o No implication of endorsement
o Your site must comply with applicable laws and must not contain offensive or infringing material
11. Disclaimer
• While we aim for accuracy, we do not guarantee completeness or that materials are up to date.
• The website is provided “as is”, without warranties unless required by law.
• Our liability for any event is limited to the total amount paid to us within the last 12 months.
• We are not liable for:
o Economic losses
o Loss of reputation or goodwill
o Special or consequential losses
o Loss or damage to data
• Liability is not excluded for: death or injury caused by negligence, fraud, fundamental misrepresentation, or where exclusion is unlawful.
12. Registration
• You must be 18+ to register.
• Registration is for a single user. Passwords must not be shared.
• You are responsible for password security and must notify us of any breach.
• We may cancel your registration if you breach these Terms.
13. Law & Jurisdiction
• These Terms are governed by English law. Disputes must be brought in the English courts unless consumer law gives you rights elsewhere.
• Accessing the site from outside the UK is at your own risk.
14. Miscellaneous
• No third party has rights under these Terms.
• You may not transfer your rights under these Terms.
• If any part is unenforceable, the remaining Terms remain valid.
15. Guarantee
• Products are guaranteed for 10 years from delivery, provided full payment has been made.
• The guarantee covers merchantable quality and fitness for purpose.
• We will repair or replace defective items within a reasonable time, excluding on-site labour, scaffolding, or access costs.
• The guarantee does not cover:
o Damage due to misuse, neglect, improper installation, or abnormal conditions
o Modified or altered products
o Products not used per our instructions
o Components made by other suppliers
o Electric or moving parts beyond 12 months
o Weather seals if the glass has been replaced by a third party
• The guarantee applies only to the original purchaser and is non-transferable.
16. Architectural Finish
• Liability for architectural finishes is limited to the applicator’s published guarantee.
17. Glass
• Liability for insulated units is limited to the manufacturer’s guarantee relating to edge seals.
• All breakages or cracking, including thermal or spontaneous breakage, are excluded.